- Things you have to know about your lens care. The Do's and Don'ts.
- Wash with a mild soap, rinse and dry your hands thoroughly you before handling your lenses.
- Avoid the use of soaps containing cream, lotion, or oily ingredient before handling your lenses.
- Clean, rinse, and disinfect your lens each time you remove them. Use proper disinfecting solution recommended by your Optometrist or optician.
- Always keep your lenses completely immersed in a recommended disinfecting solution when you are not wearing your lenses.
- To avoid mix up or confusion of lens, always handle the right lenses first. Your lens case should properly indicate right and left compartment for lens storage.
- Make sure all your solutions and lens cases closes tightly and store them in a room temperature place.
- Do not keep your lens case and solutons in the bathroom.
- Clean lens case daily and let it air dry. Lens cases can be rinsed with hot tap water and air dried when not in use.
- Use fresh solution whenever you reuse the len case.
- Replace lens case regularly. Throw out your contact lens case once a month, or as directed, to reduce your risk of infection.
- Check for expiry date of your solutions, discard if expired.
- Replace the lenses after the recommended wearing period prescribed by your Optometrist or optician.
- Have regular check-ups with your Optometrist or optician as recommended.
- Always follow the instructions and advice given by your Optometrist or optician.
- Seek professional advice if you are having problems or discomfort with your contact lenses.
- Do not let your contacts come in contact with tap water, soaps, cosmetics or other substances that can contaminate or damage your lenses and may lead to eye infection.
- Do not wear your contacts when you go to swim.
- Do not wear your contacts when you go to sleep.
- Do not wear your contacts when you go to shower.
- Do not wear your contacts longer than the period recommended by your Optometrist or optician.
- Do not re-use any lens care solutions in your cases. Use fresh solution whenever you reuse the len case.
- Do not use saline to disinfect your lens.
- Do not use saliva to disinfect your lens.
- Do not use eye drops or solutions not intended for use with contact lenses.
- Do not touch the tip of the solutions bottle to any surface as this may cause contamination.
- How to clean my contact lenses?
- Where can I get opinions and views of others on contact lenses?
- What do I do if I have eye dryness and irritation?
- How to wear and take off contact lens?
- http://www.coopervision.com/data/us/documents/biofinity_patient_info_booklet.pdf
- kindly refer to pdf page 10 to 11 of the pdf, this guide come with pictures
- http://www.allaboutvision.com/contacts/contact-lens-tips.htm
- (with picture guide)
- Things you should know during make-up and grooming.
- Apply your hair spray before putting on your lens.
- Your contact lens might come in contact with your eye lashed. Put your contact lens on before applying makeup.
- Choose water-based rather than oil-based eye shadows creams.
- If powder is used, close your eyes first and brush off all extra powder before opening your eyes.
- Do not use eye make-up in the inner margin of the eyelids as small particles could be transferred onto the surface of your lens
- When removing contacts, be very carefull and do not let your contacts come in contact with any makeup.
- What is Hydrogen peroxide solution?
- What is multi purpose solution?
- What is daily cleaner?
- What is saline solution?
- Do I need to use protein remover?
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
There are quite a number of related forums available. Generally these forums are listed under beauty and fashion. You can find valuable information about contact lens from the url below:-
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
CooperVision produced the below video. This video will guide you through on how to wear, remove and take care of your contact lenses.
We have sourced a few websites that can guide you through the wearing process. Please visit either on of the below urls for the guide.
When wearing make-up or hair grooming:-
DISCLAIMER: Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
Hydrogen peroxide solution is for cleaning, disinfecting, rinsing and storing your contact lenses. With this product, you place your lenses in the provided basket and rinse them, then place the basket in its cup and fill the cup with solution to clean and disinfect your lenses. Some lens holders for hydrogen peroxide systems have a built-in neutralizer (to convert the hydrogen peroxide to water, so it doesn't sting your eyes), but with others you need to add a neutralizing tablet. Rinse your contacts (with another product) before placing them in your eyes.
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
DISCLAIMER:Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own Optometrist or Optician or other medical professional. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional.
- How do I pay for my purchases?
- Maybank
- Public Bank
- CIMB Bank
- RHB Bank
- Paypal balance
- Visa - Credit Card
- Master Card - Credit Card
- American Express - Charge Card
- Discover - Charge Card
- Who is processing my credit card transaction?
- What is PayPal Buyer Protection program?
- How secure is my credit card information in your website?
- Who/what is Paypal.com?
- What charge will appear on my credit card billing statement?
- Do you accept Western Union payment transfer?
We accept the following payment options:-
1. Online Banking / Bank Deposit / ATM Transfer (for customer in Malaysia only)
2. Payment via Paypal, we accept the following:-
All payment made via Paypal will be automaticaly protected by PayPal Buyer Protection programme.
We have implemented one of the safest and most secure forms of online payment in the industry today. To accept online payments on our behalf we have corroborated with Paypal. All our online transactions are done through PayPal.
PayPal a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. Paypal is a safe, secure, and efficient way to to make online purchases.
All payment made via Paypal will be automaticaly protected byPayPal Buyer Protection programme.
PayPal Buyer Protection*protects your purchase and reimburses you if you do not receive your chosen item. So ... go ahead and shop without worries at this merchant website.
Learn more on Paypal Buyer Protection program, pleaseclick here.
* Terms and Conditions apply
One thing that makes online payments a very safe experience with us is that we ensure that your credit card details are simplyNOT divulged to anyone(not even us) but your credit card issuer.
This is achieved by simply redirecting you toPayPal whenever you choose to make payment on our website. You enter your credit card details on the PayPal.com server which is directly sent to your card issuer for validation. In this way your credit card details areNEVER KNOWN TO US or anyone else.
Also, Paypal had incorporated as strong secure payment pages. When you enter your credit card details on a secure server it gets immediately encrypted and remains that way until it reaches your card issuer where it is again decrypted.
PayPal is one of the global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. For more info on PayPal, kindly visithttp://www.paypal.com
PayPal is a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site. Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
For more information on PayPal, please visithttp://www.paypal.com
Policies & Practices
- What is your Return policy?
All goods will be shipped to customer in the manufacturer standard of sterile packaging sealed in standard box/envelop. For reasons such as wrong degree / colour / model, the customer can return the goods deliveredprovided the box is still unopened and goods are in the standard sterile packaging intact.
A replacement will be made for goods return within 7 days from the date of order. However, shipping and handling charges are non refundable. Please contact our customer service for full procedures of goods return and replacement.
About Orders
- Can I use an eyeglass prescription to order contact lenses?
- Can I place an order without prescription?
NO. Let’s be clear, a prescription for contact lenses isNOT the same as a prescription for eyeglasses.
You are required to obtain a valid and up to date prescription by your eye care professional's before placing order on this Site. You are required to confirm and certify that the placed order information is in accordance to the said valid, true and matches exactly the prescription as provided by your own eye care professional's.
We promote proper eye care and good eye health. We encourage you to receive regular eye examinations by a eye care professional's.
We are an online retailer that providing you a simple and hassle-free way to replace the contact lenses lenses that you are already wearing. You are not require to submit your prescription to us.
By placing order on this website, you are confirming that the order placed is in accordance to the said valid prescription as stipulated by your eye care professional's.
We promote proper eye care and good eye health. We encourage you to receive regular eye examinations by a eye care professional's regularly. If you are not sure of your lenses power, please consult your eye care practioner first.
About Shipping
- Why i didn't receive any shipment notification from you?
- Check your email application's spam or junk folder or filter. To avoid this in the future, please add our email address sales@wawaeyes.com to your address book.
- Please note that some emails may be blocked by your ISP (internet service provider). This mostly happen to our member whom used aol email.
- There are some server problem with your ISP when we are sending email address to us.
- How long does it take to ship out my order?
- How do i know when you have shipped out my orders?
- How do I track shipping by Registered Air Mail?
- How do I track shipping by Express Courier Service?
- What is the delivery time frame for Express Delivery?
- What is the delivery time frame for normal delivery by Registered Air Mail ?
- The days represented Working Days of the sender and recipient country.
- The days depicted below are average transit times
- The transit times are subject to Customs Clearance, transport conditions(e.g. boat traffic in certain areas) and volume of mail traffic.
- All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.
As part of our standard procedure, we will sent notification to your registered email specified in your member account.
The most common reason are as below:-
When all the ordered items is in stock we usually ship out within 1 to 2 business days.
* Business days is from Monday to Friday
Please visit:-http://www.pos.com.my/pos/appl/service/sub_registered_mail.asp
After opening the url, just key in the tracking number that we provided.
Please visit:-http://www.poslaju.com.my/emstrack/
After opening the url, just key in the tracking number that we provided.
Please note that all products will be couriered from our office in Kuala Lumpur, Malaysia. Express delivery is express courier service provided by EMS express service. Please log on to the courier website ( of which will be informed by email to customers) to find out more information on the delivery period by country. Generaly Express delivery time frame is as follows:
Local delivery is from 1 to 2 working days
International delivery is from 3 to 5 working days.
Actual number of days depend on location.
Please note that all products will be delivered from our office in Kuala Lumpur, Malaysia. Normal delivery is shipping of parcel via registered air mail. These delivery time frames are provided by Pos Malaysia.
International Delivery Standard (Registered Air Mail)
(A to F) | (Working days) | (G to Z) | (Working days) |
Afghanistan | 7 | Gabon | 11 |
Algeria | 9 | Georgia | 7 |
Angola | 12 | Germany | 11 |
Argentina | 12 | Ghana | 10 |
Armenia | 8 | Great Britain | 10 |
Australia | 10 | Gibraltar | 9 |
Austria | 10 | Greece | 13 |
Azerbaijan | 9 | Guatemala | 11 |
Bahamas | 11 | Guinea-Bissau | 6 |
Bahrain | 8 | Guyana | 8 |
Bangladesh | 14 | Haiti | 10 |
Barbados | 8 | Hong Kong | 7 |
Belarus | 10 | Hungary | 10 |
Belgium | 10 | Iceland | 10 |
Benin | 12 | India | 16 |
Bhutan | 15 | Indonesia | 14 – 30 |
Bolivia | 11 | Iran | 12 |
Bosnia and Herzegovina | 11 | Ireland | 9 |
Botswana | 9 | Italy | 12 |
Brazil | Jamaica | ||
Brunei | Japan | ||
Bulgaria | Jordan | ||
Burkina Faso | Kazakhstan | ||
Burundi | Kenya | ||
Cambodia | Korea | ||
Cameroon | Kuwait | ||
Canada | Kyrgyzstan | ||
Central African Republic | Laos | ||
Chad | Latvia | ||
Chile | Luxembourg | ||
China | Morocco | ||
Colombia | Myanmar | ||
Comoros | Netherlands | ||
Croatia | New Zealand | ||
Cuba | Panama | ||
Cyprus | Philippines | ||
CzehRepublic | Poland | ||
Democratic Rep. of Congo | Russia | ||
Denmark | Singapore | ||
Dominica | Sri Lanka | ||
Ecuador | Sweden | ||
Egypt | Switzerland | ||
El Salvador | Thailand | ||
Ethiopia | Tunisia | ||
Fiji | Turkey | ||
Finland | U.S.A | ||
France | Zambia |
Note: The International Bureau of the Universal Postal Union does not ascertain any international delivery standard for surface mail.
Customs Clearance
- When is import duty due?
- Who is responsible for paying the import duty?
- Are contact lenses subject to customs clearance?
- What is the best way of shipping contact lenses to USA?
It is recommended that customers from United States Of America to choose normal (Air Registered) shipping. Normal shipping to USA will take between 10 to 15 days but there will be less problem from the Customs.
Often express shipping to USA will be delayed due to delay to get customs clearance for FDA regulated products which includes contact lenses.